Happenings
Congratulations to Our November Associate of the Month Winners
Division 1M - Jurisdiction J Operations, Customer Service
Bonnie Miller
Communications Specialist III Bonnie Miller is a cornerstone of the Provider Outreach and Education team and is widely respected for her unwavering commitment to quality, collaboration, and excellence. She ensures educational resources are accurate, engaging and ready for delivery, helping providers stay informed and confident. Her attention to detail and dedication to superior customer service set a high standard across the organization.
Beyond her core responsibilities, Bonnie fosters teamwork and open communication across departments, offering steady guidance and support with both processes and technology. Her behind-the-scenes diligence, professionalism and patience have contributed to the success of key initiatives and continuous improvement efforts. Bonnie’s leadership and dedication make her an invaluable asset, and this level of excellence has earned her well-deserved recognition as November’s Associate of the Month.
Division 4M - Prior Authorization Programs
Angela Gibson
Angela Gibson, a Training and Quality Assurance Coordinator, has been awarded Associate of the Month because she consistently demonstrates exceptional performance and dedication in her role. As a trusted mentor and preceptor, she is patient, supportive and always willing to help others succeed. Her commitment to educating and uplifting her teammates sets a strong example and reflects her passion for excellence.
Angela brings a positive attitude to everything she does. Her strong work ethic, professionalism, and genuine care for others make her a tremendous asset to the team.
Division 6M - Jurisdiction J Operations, Audit & Reimbursement
Lakeysia Wallace
Lakeysia Wallace, Auditor III, is a standout example of dedication and initiative. She plays a critical role in the success of audits and key projects, consistently delivering work that reflects accuracy, timeliness and accountability. Her leadership in training on standardizing procedures improved team performance by increasing consistency and boosting overall efficiency.
Lakeysia has earned the Associate of the Month award because of her proactive mindset, strong work ethic and collaborative approach which ensure providers receive clear and reliable feedback. Her commitment to excellence and support for her team make her a valuable member of the department.
Division 10 – Support Operations
Maggie Smith
Quality Assurance Coordinator Maggie Smith is deeply committed to identifying opportunities for improvement and strengthening daily operations. She is a trusted resource for her teammates, offering consistent support that enhances efficiency and encourages best practices. Maggie excels at virtual organization and regularly checks in with peers to promote high-quality work while supporting a healthy work-life balance.
Through professionalism, integrity and steady leadership, Maggie embodies core values of dependability, service and responsibility. Her dedication and positive influence across the team earned her the distinction of Associate of the Month.
Division 34 – Systems & Support
Gokul Sethuram
Gokul Sethuram, Senior Developer, consistently drives meaningful improvements that strengthen both security and efficiency. His leadership in modernizing critical processes removed manual steps, reduced risk and improved system reliability across teams. Gokul is generous with his knowledge, always taking time to answer questions and explain complex concepts in a clear and approachable way.
When challenges arise, he goes beyond resolving the issue by helping others understand the cause and prevent future problems. Because his commitment to collaboration, education and operational excellence makes a lasting impact on the organization, Gokul was awarded Associate of the Month.
Division 54 – Finance & Accounting
Stephen Lever
Stephen “Tray” Lever is a Data Analyst I and one of the most reliable, well-rounded associates on the team. He plays a critical role in supporting departmental processes by monitoring appeal inquiries, ensuring required timelines are met and stepping in after business hours when needed to keep operations running smoothly. Stephen is also responsible for validating and processing key notification letters.
In addition to his core responsibilities, Stephen is highly versatile and supports multiple processes across lines of business. He serves as a trusted point of contact for inquiries and audit requests. His knowledge, dependability, and dedication make him an essential part of the team, and this level of performance has earned him recognition as Associate of the Month.
Division 93 – Augusta Operations
Ricky Newton
Ricky Newton, Fraud Analyst, has earned Associate of the Month designation because of his commitment to exceptional customer service and smooth operations which directly support the team’s success. He is a cornerstone of the Benefit Integrity department and a driving force behind ongoing process improvements. Ricky consistently steps into leadership roles, contributing thoughtful analysis and actively engaging in brainstorming solutions that move the department forward.
He approaches every challenge with positivity and a true team-first mindset, often taking on responsibilities beyond his role to support others.
Divisions 5/29 – Shared Services
Lorie Peters
Lorie Peters, Customer Service Advocate, consistently goes above and beyond to support teams across the Medicare contract. She takes pride in ensuring her internal customers have the information they need to complete their work effectively and is always willing to step in to help when challenges arise.
During a critical situation, Lorie took the time to assist the team and ensured an important deadline was met. Her willingness to put the needs of the team first, without hesitation or recognition, speaks volumes about her dedication and character and has earned her the Associate of the Month award. Lorie’s selflessness and commitment to excellence make her a true asset to the organization.
