Happenings - Palmetto GBA

Joe Strickland’s leadership with new COVID guidelines earns him Manager of the Quarter

Joe Strickland, Finance and Accounting Director, demonstrated excellent leadership during the second quarter of the year, which is one of the reasons he has been recognized as the Manager of the Quarter.

Palmetto GBA’s Shirley Thomas hopes to help others by sharing breast cancer journey

Shirley Thomas was diagnosed with breast cancer in December 2019. Since then, she has found ways to inspire others through her experience. “I don’t know where my story may go, but I hope to touch someone’s life someday by sharing my cancer journey," she says.

Augusta Operation celebrates 20 years of Railroad Medicare service with Palmetto GBA

This year, Palmetto GBA celebrates the 20th anniversary of the Augusta Operation and the phenomenal associates who have continued to provide excellent service to our Railroad Medicare customers for the past two decades.

Aspiring Leaders: Inaugural class of pilot program puts leadership skills to the test

This is the first installment in our Aspiring Leaders series, in which we highlight the inaugural class of this pilot leadership program.

CX honoree says understanding needs is key to providing superior customer service

The Customer Experience (CX) recognition honors Palmetto GBA associates who consistently go above and beyond. Melissa West is one of our 2020 honorees who is committed to being ALL About Service.